1. Who these terms apply to
These terms apply to businesses purchasing services from Daniel Coughlin trading as Servewell Takeaways, a UK sole trader at 6 Luzley Brook Road, Royton, OL2 6SQ. Contact sales@servewell.uk or 07383 386 110.
Our services are for business use. A restaurant selling food through a Servewell-powered website is the seller of that food and sets its own food-order terms. These business service terms do not replace the restaurant’s terms.
2. Services and getting started
Servewell supplies branded online-ordering websites, menu configuration, collection and delivery settings, order management, reporting, driver tools and kitchen printing software, with hosting, maintenance, backups and support. Physical equipment, payment-provider charges and separately quoted work are not included in the standard subscription.
Submitting an enquiry or requesting a demonstration does not place an order or create a paid subscription. Before paid work starts, we agree a written order or proposal identifying the service, price, billing start date and any additional requirements. Where we both expressly agree specific terms in that order or a signed platform agreement, those terms take priority over these general terms.
You must provide accurate business details, menus, prices, allergen information, branding, opening hours, delivery rules and required access. We agree the setup and launch timetable with you; it depends on receiving that information, your approval and any third-party checks. There is no guaranteed launch date unless expressly agreed in writing.
3. Prices and payment
- Standard setup
- £99 once
- Monthly plan
- £69 per month
- Annual plan
- £588 per year
The annual plan is equivalent to £49 per month, paid as one annual amount. Choose either the monthly or annual subscription. Servewell is not VAT registered and does not add VAT to these prices.
Domain renewals, payment-provider fees, optional hardware, on-site installation and bespoke development are separate where applicable. Any charge made by Servewell for extra work or equipment must be agreed before purchase. Servewell charges no percentage commission on restaurant food orders under this service model.
Your written order or invoice specifies payment dates and method. The monthly plan renews monthly unless cancelled. An annual renewal is only charged where you have agreed to it. You can stop the next annual renewal at any time before it is due; access continues until the paid year ends. Unused months are not normally refunded, except where a refund is appropriate because of a service failure or required by law. Changes to prices or terms will be communicated before they apply and will not retrospectively change an already-paid service period.
See our Cancellation and Refund Policy before purchasing.
4. Restaurants, drivers and payments
The restaurant is responsible for its menu and pricing, food safety and allergen information, accepting orders, collection or delivery, and food-order complaints and refunds. Restaurants engage and pay their own drivers and are responsible for the arrangements under which those drivers work.
Card processing depends on approval and terms from the relevant payment provider. Our proposed Onerway arrangement is direct settlement to each approved restaurant, with Servewell fees charged separately. This arrangement remains subject to Onerway approval and is not a promise of account acceptance or processing availability.
Use the service lawfully, protect account credentials, keep business information accurate and do not process transactions for unapproved third parties. Do not send full payment-card details to Servewell by email or through an enquiry form.
5. Support and service issues
Contact sales@servewell.uk for technical help or a complaint about Servewell. Our published support commitment is an initial response within 24 hours. An initial response may identify next steps and an expected timescale; it is not a guarantee that every issue will be resolved within 24 hours.
We provide services with reasonable skill and care. Maintenance, internet connectivity, equipment and third-party services can affect availability. Report a problem with enough information to investigate, without sharing passwords or full card details. If access must be restricted because of unlawful use, security concerns or overdue payments, we will explain the reason and next steps where lawful and practicable.
6. Cancellation and other terms
Cancellation, early termination and refund requests are handled under our Cancellation and Refund Policy and the written order agreed before payment. Arrange any required transfer or export of your business content with us before the service ends. Data protection arrangements for restaurant customer records are addressed in the applicable platform agreement and data-processing schedule.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence. No fixed financial liability cap is imposed by this page. Any separately agreed limitation must be stated in your written agreement.
These business service terms are governed by the law of England and Wales, and disputes are subject to the courts of England and Wales, without restricting rights that cannot lawfully be restricted. We will first try to resolve concerns through our contact address.