Contact us to cancel
Email sales@servewell.uk with your business name, website, invoice or order reference and the service you wish to cancel. You can also call 07383 386 110 for help. We will confirm the cancellation and applicable service end date. Please keep a copy of your request.
This policy concerns Servewell setup and subscription services purchased for business use. For a food order, contact the restaurant named on your order confirmation. The restaurant is the seller and handles food-order cancellations, fulfilment issues and refunds.
Setup fees and separately quoted work
You can cancel before setup work begins and request repayment of the setup fee. Any unavoidable third-party costs you expressly approved in advance will be explained before any deduction.
If work has begun, we assess the request against work completed, any committed third-party costs you approved, the written order and any failure to provide the agreed service. We explain the basis of any proposed deduction. Hardware, domains and bespoke work are subject to the cancellation arrangements disclosed in the quotation before you purchase.
Monthly subscriptions
The monthly plan costs £69 and renews monthly. Send your cancellation request before the next renewal date to stop the next renewal. Unless we agree otherwise, access continues until the end of the period already paid for.
If a payment has already been taken or you are requesting a refund because of a service problem, include the payment date and reason so we can review the request under the agreed order and applicable rights.
Annual subscriptions
The annual plan costs £588 for a year of service, equivalent to £49 per month. It is an annual payment, not a monthly payment plan.
You can stop the next annual renewal at any time before it is due by contacting us. Access continues until the end of the paid year. Unused months are not normally refunded if you choose to cancel early, except where a refund is appropriate because of a service failure or required by law. An annual renewal is only charged where you have agreed to it.
Service failures and refund handling
If you believe we have not supplied the agreed service, explain the problem and when it started. We will investigate and discuss an appropriate remedy, which may include correcting the issue, a service adjustment or a refund, depending on the circumstances and your rights.
We will tell you the outcome and, where a refund is agreed, its amount and expected processing timescale. Refunds will normally be returned to the original payment method. Your bank or payment provider may take additional time to show the credit. We do not guarantee an unconfirmed bank processing time.
This policy does not remove any rights or remedies that cannot lawfully be excluded. Read it alongside our Terms and Conditions and your written order.